Privacy Policy

Information we may collect

To provide online casino services safely and responsibly, Leon Casino may handle different types of information about you. The information collected will depend on how you use the website, whether you open an account, the services you request and the choices you make about communications.

Account and identity information

This may include your name, date of birth, contact details, account login information, residential information and other details supplied when you register or update your account. We may also keep information about your preferences, requests, activity and communications with the site.

Verification information

Where verification is required, we may request documents or information used to confirm your identity, age, eligibility and account details. This can include identification documents, proof of address or other supporting information. Verification information is handled for account security, fraud prevention and compliance purposes.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, account balances, payment status and related transaction details. Payment providers may process sensitive payment information directly. We generally handle the information needed to confirm and manage a transaction rather than retaining unnecessary payment details.

Technical, device and usage information

When you use the website, we may receive information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and interactions with website features. This information helps us operate, secure and improve the service.

How we use personal information

Personal information is used for legitimate business, service, security and legal purposes. We aim to collect and use information that is reasonably relevant to the purpose for which it is handled. Typical uses include:

• Creating, administering and maintaining your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features and customer support.
• Checking identity, age, eligibility and account ownership where required.
• Detecting, preventing and investigating fraud, abuse, suspicious activity and unauthorised access.
• Maintaining the security, reliability and performance of the website and related systems.
• Sending service messages about your account, transactions, security or important changes.
• Understanding website use, testing improvements and developing a better player experience.
• Meeting record-keeping, responsible gaming, dispute-handling and other legal or compliance obligations.
• Sending promotional communications where permitted and where you have provided the relevant consent or otherwise have a lawful basis to receive them.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements, or where you have been informed and have agreed to the additional use. Information may be combined from different interactions when this is reasonably necessary to keep your account accurate, secure and properly managed.

Sharing, security and international handling

Leon Casino may share relevant information with service providers that help operate the website and provide requested services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security and professional services. They are expected to handle information for appropriate purposes and in accordance with applicable privacy and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected unlawful or harmful activity, to respond to a valid legal request, or to meet an applicable obligation. We do not intend to disclose more information than is reasonably needed for the relevant purpose.

Some service providers or systems may be located outside Australia or may process information in another country. Where personal information is handled internationally, appropriate steps are taken to support its security and lawful handling. The privacy protections applying in another location may differ from those in Australia.

Reasonable technical and organisational safeguards may be used to protect information against loss, misuse, unauthorised access, alteration or disclosure. These safeguards can include access controls, authentication measures, monitoring, secure transmission and restrictions on staff or providers who do not need the information for their work. No website, system or online transmission can be guaranteed to be completely secure, so players should also protect their login details and avoid sharing passwords.

If you believe your account has been accessed without permission, contact support promptly through the privacy contact details below and change your password where possible. We may ask for information to confirm your identity before discussing an account or completing a privacy request.

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, maintain sessions, support account functions, understand website performance, improve navigation and help protect the service. Some cookies are necessary for core features, while others may help us analyse usage or provide more relevant communications and content.

Cookies are small files or values stored on your device by a website. They may allow the site to recognise your browser during a visit or on a later visit. The information collected through these technologies may include device, browser, access and usage details, and may be linked with account information where appropriate.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or may need to be set again. Browser controls do not always remove every type of technology or stop all information collection, so additional choices may be available through the relevant website or device settings.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may be able to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of your data, or object to or limit certain uses. You may also ask questions about how your information is collected, used or shared.

How to make a request

To exercise your data rights, request access, ask for a correction, request deletion or withdraw consent to marketing, contact support@leon-casino-au.site. Please describe your request clearly and include enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before responding, particularly where the request involves account information or identity documents.

You can withdraw consent to promotional marketing at any time by contacting support@leon-casino-au.site. You may also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent will not usually affect essential service messages, such as information about your account, transactions, security or important changes.

Deletion requests are considered carefully because some information may need to be retained for security, dispute management, transaction records, fraud prevention or other legal and compliance reasons. This means information cannot always be deleted immediately or in full. Where retention is required, access and use will be limited to the purposes that require the information to be kept.

Retention and account closure

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted. If you close your account, some records must still be kept for a period required by law. Account closure does not automatically remove transaction, verification, security or support records that need to be retained. When information is no longer required, it may be securely deleted, anonymised or otherwise handled so it is no longer used to identify you.

Updates to this policy

This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time, particularly before continuing to use the service after a significant update.